Postat pe: 2019-11-17 | Data modificării: 2019-02-27 | Expiră pe: 2019-12-17

Service Desk Analyst

Descrierea jobului

Responsibilities:

Bilingual(Swedish +Finnish)
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish.
Route problems to the internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.

Cerințe

Excellent communication and conversation skills (Verbal and Written)
Great customer handling skills
Understanding of IT Environment and ready to learn new processes and technologies
Good working knowledge of IT environment Windows OS and MS OFFICE
Ability to learn new information quickly and the willingness to do so at all times

Abilități

A+ Certified IT Technician

Cerințe lingvistice

Finnish, Swedish

Gradul de educație

Other

Suport viză

Nu

Acceptare doar candidați din:

Finland, Sweden
Email Job

Criterii job

Tip Job

Contract

Industrii

#Computer Networking, Hardware and Software

Locație job

Sweden - Gothenburg

Departament

Information Technology

Salariu

Negociabil

Companiile vor aplica la tine

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