Postat pe: 2020-02-22 | | Expiră pe: 2020-03-23

Junior NOC Technical Support Specialist

Descrierea jobului

NOC Specialists generally have standard operating procedures to follow when an incident occurs this may include coordinating with third-party vendors, customer contacts, or other IT teams in order to get things solved.

Job functions

• Monitoring and testing the quality of voice routes on different destinations
• Investigate the quality problems
• Solving issues reported by our partners
• Handling our Customer and prospect support via our ticketing system
• Proactively informing customers of detected issue
• Routing operation
• Communicate with other departments in order to ensure correct problem resolutions
• Implement and update provider's rates into the system

Cerințe

What We Need
• Freshly graduate but proactive, curious and hardworking;
• Excellent written and oral skills in English
• Proactive, selflearner, curious, team player
• Ability and desire in handling customers with care
• Attention to details
• Problem – solving skills and the ability to think under pressure
• Excellent time management and organizational skills
• Information analysis & multi-tasking skills
• Ability to work a flexible schedule
• Able to communicate technical concepts to non-technical personnel
• A customer service oriented approach
• Working in a computer environment; preffered people with technical education background
• Experience is not required

Beneficii

• Part of a young, fun and international environment
• Fixed salary
• Various bonuses
• Flexible schedule
• Internal & external training
• Work Laptop

Abilități

EN

Cerințe lingvistice

English

Gradul de educație

Engineer's Degree

Suport viză

Nu

Acceptare doar candidați din:

Romania
Email Job

Criterii job

Tip Job

Full Time

Industrii

#Computer Networking, Hardware and Software #Consumer Services #Telecommunications

Locație job

Romania - Craiova

Departament

Customer Service

Salariu

Negociabil

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