Postat pe: 2019-12-07 | | Expiră pe: 2020-01-06

Customer service representative

Descrierea jobului

Ensure an excellent experience to all customers, with each interaction.
·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
·         Vet and open customer accounts by recording account information.
·         Maintain customer records by updating account information of complaints, issues, resolutions, praises, etc.
·         Follow-up with customers who have delayed payments.
·         Contribute to team effort by accomplishing related results as needed.
·         Manage large amounts of incoming calls.
·         Build sustainable relationships of trust through open and interactive communication.
·         Go the extra mile to engage customers.
·         Work with customer service manager to ensure proper customer service is being delivered.
·         Close out or open call records.
·         Read from scripts.
·         Resolve customer complaints via phone, email, mail or social media.

Cerințe

Minimum of OND

Abilități

Ability To Work Independently Ability To Work Under Pressure Able To Multi-task

Cerințe lingvistice

English

Gradul de educație

Bachelor's Degree

Suport viză

Nu

Acceptare doar candidați din:

Nigeria
Email Job

Criterii job

Tip Job

Full Time

Industrii

#Broadcast Media #Human Resources #Information Services

Locație job

Nigeria - Lagos

Departament

Business Development, Customer Service, Human Resources

Salariu

Negociabil

Companiile vor aplica la tine

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