Date Posted: 2019-10-31 | | Expires: 2019-11-30

Tier 3 Technical Support Associate

Job Description

Astrea was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leading technology solutions company – we are looking for Tier 3 Technical Support Associate with Czech, Turkish, German, Italian and English.

Core Duties and Responsibilities:
* Provide prompt and complete resolution to high-end technical challenges and business issues that have been escalated through support cases;
* Achieve outstanding results by troubleshooting Cloud based services by using a variety of support tools;
* Provide expert knowledge in software products and achieve outstanding results in order to complete assigned project responsibilities;
* Conducts technical research for source of information required in support of request for information related to different applications;
* Interact with other team members in order to ensure a smooth support process.

Requirements

Requirements:
* Previous experience in technical troubleshooting and/or system administration;
* Fluency in Czech, Turkish, German, Italian and/or English;
* Familiarity with Microsoft products is a must;
* In-depth networking knowledge;
* Excellent interpersonal and time management skills;
* The ability to collect and understand complex information and summarize it in a comprehensible way;
* Great work ethic and genuine commitment.

Benefits

Our client’s offer:
* Attractive salary and regular performance assessments;
* Benefits in kind;
* Learning and career growth programs;
* An opportunity to work closely with and develop junior staff;
* International environment that provides many new opportunities;
* The chance to become part of a great team that celebrates fresh ideas and collaboration.

If you are interested, challenged and convinced you are the right candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_TSRT)

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Skills

Communication Skills

Language Requirements

English, Czech, German, Italian, Turkish

Visa Support

No
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Job Criteria

Job Type

Full Time

Industries

#Information Technology and Services #Telecommunications

Job Location

Bulgaria - Sofia

Functions

Information Technology

Salary

Negotiable

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