On behalf of our client, we are looking for a Swedish Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Building exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Acting as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiating campaigns that will drive activity for high net worth customers, ensuring they are generated in a timely manner, results monitored and reported
Managing targets and a budget
Maximizing and enhancing the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Working alongside our Product and Brand Manager teams to increase player activity and drive turnover
Monitoring the customer base for new VIP customer potential
Improving and expanding on product and industry expertise to benefit our VIP customers
2 years plus with experience in both the casino and sportsbook services. Worked with VIP queries and would like to become more of a specialist when dealing with Top VIP customers.
Exceptional interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP.
Confident and articulate in both English and Swedish whether it’s on e-mail, phone or chat. You are there for players when needed
Able to work various shifts if need be.
Strong multi-tasking and prioritising, able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Smooth, clear and effective communication to players and to work effectively together
You are proactive and are keen to listen to others and also give constructive feedback to help make improvements.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!