Date Posted: 2019-04-12 | Date Modified: 2019-04-12 | Expires: 2019-05-12

Support Engineer

Job Description

Astrea was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the largest data protection enterprise– we are looking for Support Engineer with French, German, Russian, Italian, Spanish, Dutch, Hungarian, Portuguese.


Essential Duties and Responsibilities:
* Provide technical assistance to our customers through live troubleshooting and problem isolation;
* Follow documented process for customer case handling;
* Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure;
* Follow-up with the customer until the issue is resolved.

Requirements

Requirements:
* At least 1 year experience of line server support in a corporate service provider in Microsoft BackOffice or Unix/Linux environment.
* Excellent verbal and written communication skills in French, German, Russian, Italian, Spanish, Dutch, Hungarian, Portuguese;
* Good English;
* Customer service oriented with an ability to quickly resolve technical issues;
* Excellent Team player;
* Attention to details.

Benefits

Our client’s offer:
* Attractive remuneration and social bonuses;
* Professional development;
* Excellent working conditions in a reputable international company;
* Possibilities for professional improvement;
* Work with a team of motivated professionals.


If you are interested, please send your detailed CV in English and do not forget to point the ref.number (SM_SEL)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Skills

Active Team Player Attention to Details

Language Requirements

English, Dutch, French, German, Hungarian, Italian, Portuguese, Russian, Spanish

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Information Technology and Services #Telecommunications

Job Location

Bulgaria - Sofia

Functions

Customer Service, Engineering

Salary

Negotiable

Companies will apply to you too

Fill in your resume and companies will send you invitations to apply on their jobs and we will notify you directly on your email box.