Date Posted: 2020-01-15 | | Expires: 2020-02-14

Service Desk/ Help Desk

Job Description

• Receive telephone calls and e-mails from users having problems using computer software
and hardware or inquiring how to use specific software, programming languages,
electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such
as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research
problem and find solution.
• Provide accurate and complete answers to general use and administrative environment
questions in a timely manner.
• Support shared software, such as operating systems, configuration management to

Requirements

3 + Years of Experience Technical Support
• 1 Year of experience in Help Desk technical Support

Skills

Help desk IT

Language Requirements

English

Visa Support

No
Email Job

Job Criteria

Job Type

Contract

Industries

#Information Technology and Services

Job Location

United States - Trenton

Functions

Information Technology

Salary

Negotiable

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