Date Posted: 2018-11-19 | Date Modified: 2018-11-19 | Expires: 2018-12-19

Service Desk Engineer

Job Description

Experience: 1.5 Years to 2.5 years Level-1 Support to HCL's business clients. He / She will be responsible to provide 100 % voice support to the clients and provide online technical resolution. Incumbent should be open for 24X7 operations.

Skill Requirements:
• Basic technical knowledge of PCs
• Basic Knowledge of MS Outlook troubleshooting, Internet and Networking
• Basic technical knowledge of Operating systems like Windows XP, Windows Vista.
• Good verbal and written communication skills
• Should have hands–on experience on CRM tools. (preferably Service Now)
• Should have experience in tech support contact center/desk side.

Requirements

Basic technical knowledge of PCs
• Basic Knowledge of MS Outlook troubleshooting, Internet and Networking
• Basic technical knowledge of Operating systems like Windows XP, Windows Vista.
• Good verbal and written communication skills
• Should have hands–on experience on CRM tools. (preferably Service Now)
• Should have experience in tech support contact center/desk side

Skills

Computer Skills (Mac) Desktop Administration Office 365

Language Requirements

English

Education Degree

Bachelor's Degree

Visa Support

No
Email Job

Job Criteria

Job Type

Contract

Industries

#Computer Networking, Hardware and Software

Job Location

United Kingdom - Cambridge

Functions

Information Technology

Salary

Negotiable

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