Date Posted: 2019-10-18 | Date Modified: 2019-02-27 | Expires: 2019-11-17

Service Desk Analyst

Job Description

Responsibilities:

Bilingual(Swedish +Finnish)
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish.
Route problems to the internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.

Requirements

Excellent communication and conversation skills (Verbal and Written)
Great customer handling skills
Understanding of IT Environment and ready to learn new processes and technologies
Good working knowledge of IT environment Windows OS and MS OFFICE
Ability to learn new information quickly and the willingness to do so at all times

Skills

A+ Certified IT Technician

Language Requirements

Finnish, Swedish

Education Degree

Other

Visa Support

No

Accepting only candidates from:

Finland, Sweden
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Job Criteria

Job Type

Contract

Industries

#Computer Networking, Hardware and Software

Job Location

Sweden - Gothenburg

Functions

Information Technology

Salary

Negotiable

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