Date Posted: 2018-10-29 | Date Modified: 2018-10-29 | Expires: 2018-11-28

Real Time Analyst

Job Description

Role- Real Time Analyst
Location- Reading, Berkshire

Requirements

Key skills and responsibilities :
Good understanding of RTA
Good verbal & written communication & presentation skills.
Excellent Interpersonal skills with out of the box problem solving approach
Ability to handle demanding working environment
Good analytical skills for MIS, number crunching & reporting to internal & external customers.
Must have worked on at-least one WFM tool like IEx, Aspect , Blue-Pumpkin in live environment
Handling RTA - Continuously Monitor and Report on impacts to the business such as staffing, occupancy, service level on real time basis
Act as a key point of contact for communication with Team Leaders and Agents throughout each day
Ensure intra-day performance (SLA) is met
Manage & monitor available ‘day’ resources to ensure adequately deployed & multi-skilling effectively optimized

Skills

Analyst Real Time Monitoring Real-time Communications

Language Requirements

English

Visa Support

Yes

Accepting only candidates from:

United Kingdom
Email Job

Job Criteria

Job Type

Full Time

Industries

#Consumer Services

Job Location

United Kingdom - Reading

Functions

Analyst, Customer Service

Salary

Negotiable

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