Date Posted: 2019-10-21 | Date Modified: 2019-04-24 | Expires: 2019-11-20

Operations Team Leader

Job Description

- Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;
- Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time ;
- Provide day-to-day support, coaching, direction and leadership to front line team members;
- Ensure planning, scheduling, procedures and code of conduct are respected by all team members;
- Build strong communication with Client's key stakeholders and act as the main point of contact;
- Identify and drive process improvement opportunities;
- Drive standardization and productivity improvement within the team;
- Attend meetings and present performance indicators during internal or external operations reviews.


- At least 1-3 years management experience in a similar position in a BPO/Contact Center environment/ telesales experience is a competitive advantage;
- Experienced in customer relationship management;
- Excellent people and team management;
- Self-starter, ambitious, well organized, able to assimilate information and learn quickly;
- Very accurate and reliable, focused on quality;
- Analytical person, problem solving, solution and people oriented;
- Good communication and interpersonal skills; easy adaptable to new things and to a dynamic company and environment;
- Good knowledge of MS Office products;
- Good knowledge of English (spoken and written);
- University Degree.


Ambitious Customer Relationship Management (CRM) English MS Office tools Self Starter

Language Requirements


Education Degree

Bachelor's Degree

Visa Support


Accepting only candidates from:

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Job Criteria

Job Type

Full Time



Job Location

Romania - Brașov, Codlea, Ghimbav, Predeal


Customer Service, Management, Sales



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