Date Posted: 2019-03-14 | Date Modified: 2019-03-14 | Expires: 2019-04-13

Network&Security Engineer

Job Description

With over 4000 employees, Cegeka is one of the most important ICT providers in Benelux. We develop, implement and manage IT applications and infrastructures for medium-sized and large organizations. We overcome challenges for clients in the healthcare, social security, retail, public, industry, logistics and financial sectors. Customers use our services to implement and integrate IT infrastructures, managed services, outsourcing, user support, desktop management, the development and implementation of applications, technical support and consultancy. With our own data centers in Hasselt (BE), Leuven (BE) and Veenendaal (NL), we are ready for the future and for new business models, and so are our customers. As well as the Belgian domestic market, Cegeka also has branches in the Netherlands, Poland and Romania, where we have subsidiary companies for remote management and software development.

Requirements

Job mission:

You are part of the CEGEKA Networking & Security Team and your mission is the day-to-day maintenance of the Networking & security equipment of our customers and to provide timely and professional support through diverse channels of communication. You will also deal with all technical matters assigned to your group.
The Networking Team operates in a 24 by 7 system. For this position, we are looking for someone to be willing to work in shifts, as it follows: 07:00 - 15:30; 08:00 – 16:30; 09:00 - 17:30; 11:30 - 20:00 and 23:00 - 07:30.

Position responsibilities:

 Analysis of support requests sent by our customers by phone, email or web submit and assigned to Networking Team
 Timely updates for every Network & Security support request assigned to your group
 Accurate ticket documentation of the network support request and troubleshooting steps taken
 Ticket follow-up and escalation in accordance with priority, impact and SLAs
 Intensive search to obtain the desired solutions and proper initiative before escalating to another group
 Ownership and responsibility for all tickets assigned to your queue
 Further developing and proposing enhancements to our managed network & security monitoring tools
 Responsible for our Networking & Security deliverables towards the customers that are managed or monitored by our CGMSC Team
 Responsible for keeping up to date the devices in the monitoring tools and the related documentation
 Commercial function, by positively exposing CEGEKA during direct communication with customers
 Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
 Working in accordance with CEGEKA quality standards, procedures, processes and internal regulations
 Strict adherence to change management procedures
 Attendance in trainings and team meetings

Candidates must possess:

 CCNA Certification
 Knowledge in multiple of the following domains :
 Switching
 Routing (TCP/IP, OSPF, BGP, VRF, MPLS)
 Firewalling (Checkpoint, Cisco ASA)
 VPN
 Proxy (Bluecoat)
 Loadbalancing (F5)
 Wireless (Aruba)
 SSLVPN (F5)
 Authentication systems (VASCO/RSA…)
 Communication skills – both written and verbal
 Analytical mindset
 Professionalism is required in all communication with the clients (phone calls, emails)
 Open-mindedness and initiative is required in day to day tasks
 Passion for IT and Networking & security technologies and strong interest in self-development
 Expected to constantly improve on both technical and personal skills
 Strong team spirit and involvement
 Punctuality and flexibility - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
 Ability to listen, learn and improve
 English Advanced - both written and verbal

Benefits

 Headquarters in the center of Bucharest (Victoriei Square)
 Flexible working environment within a dynamic team
 We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days in accordance with our internal policies
 Private medical subscription, you can choose from 2 providers
 Meal tickets
 Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
 Preferential rates to 7Card subscription
 Access to a modern library
 Massage within the company premises
 Team events (team-buildings, team hangouts, Christmas party, etc.)
 Relaxation room (foosball, darts, board games, X-box, etc.)
 Access to various training programs (soft and hard skills trainings, according to the internal policies)
 Continuous learning and improvement activities
 Long term career development programs
 Being part of a growing organization with Belgian roots

Skills

CCNA Cisco Routing & Switching F5 BigIP

Language Requirements

English

Education Degree

Master's Degree

Visa Support

Yes

Accepting only candidates from:

Romania
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Job Criteria

Job Type

Full Time

Industries

#Information Technology and Services

Job Location

Romania - Bucharest

Functions

Engineering

Salary

$ 999 - 99999/hour US Dollar

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