Date Posted: 2019-06-10 | Date Modified: 2019-04-18 | Expires: 2019-07-10

Infrastructure Support Engineer

Job Description

We are looking to recruit for one of our clients – a company with over 30 of experience in independent Information Technology services business, the position of

INFRASTRUCTURE SUPPORT ENGINEER

Level of expertise: Middle and Senior level
Location: Iasi
No. of vacancies: 2

Responsabilities:

- ownership of support calls within the Event Management Tool (Assyst);
- provide regular updates to both the customer and the Service Desk of open events;
- ensure effective and rapid response to Major Incidents;
- utilising experience and evolving technical ability to bring about resolution of technical issues and queries from customers;
- performing as an integral member of the Infrastructure Technical Support Team providing 24x7x365 service;
- management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties;
- to deal with customer requests in line with Service definitions and SLA’s;
- undertake personal training and development in line with departmental needs and in line with Personal - Development Plan agreed with Line Manager;
- effectively manage escalation to second line engineering colleagues;
- maintain an in-depth knowledge of industry standards relevant to the role;
- daily/ weekly/ monthly health checks and monitoring on a 24x7 basis of systems to ensure services with minimum downtime.

Requirements

Skills, experience and knowledge:

- at least 3 years, experience working within an IT Services or networking support capacity;
- good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff;
- identify the work required and organize, facilitate and/ or perform the work with only limited guidance from line management;
- good analytical skills, structured and methodical approach;
- highly organize, with the ability to plan ahead for short to medium term objectives;
- commitment to Quality Standards and continuous improvement;
- demonstrable customer presentation experience to all levels of customer interface;
- technical knowledge and exposure to networking, server/desktop support in a medium to large enterprise environment;
- self-motivated and keen to develop on a technical development plan;
- demonstrable technical capability with either virtualization, storage, backup or server OS technologies.

Are also appreciated:

- technical knowledge and exposure to Cisco, WSUS, SCCM, Microsoft Server OS products (2008, 2012, 2016), services, tools and processes;
- a good base of PowerShell or other scripting languages and of Azure IaaS/ PaaS solutions;
- strong knowlegde of Linux OS and familiar with virtualization platforms;
- one or more of the following: Cisco CCNA or an equivalent IT service qualification(s), VMWare VCP, Microsoft MCSA, MCSE, Exchange, Azure certification;
- strong knowledge of the ITIL processes.

Benefits

- the possibility to develop professionally inside a multinational company/ access to the intern career development opportunities;
- attractive package of benefits: attractive pay scale, meal tickets, performance bonuses;
- private medical assurance;
- competence lead program;
- international working environment.

Skills

Azure Data Center Virtualization ESXi IaaS ITIL Process Linux Microsoft Exchange Microsoft SQL Server Microsoft Windows Server Administration Office 365 PaaS Powershell System Center Configuration Manager (SCCM) VMware WSUS

Language Requirements

English

Education Degree

Bachelor's Degree

Visa Support

No
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Job Criteria

Job Type

Full Time

Industries

#Information Technology and Services

Job Location

Romania - Iași

Functions

Information Technology

Salary

Negotiable

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