Date Posted: 2020-06-11 | | Expires: 2020-07-11

iGaming Platform User Support Representative with

Job Description

Astrea was found in 2007 with one principal mission – to be different. We transformed this
vision into a key driver of our efforts to be always available when our clients or partners need
us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for
For one of our clients – a global leader in the online and mobile gaming and interactive
entertainment industries – we are looking for iGaming Platform User Support
Representative with Spanish, French, German, Italian, Russian and Portuguese.
We’re looking for social and friendly candidates who enjoy helping others and have a great
attitude towards people and work.

"Recruitment and job application in time of coronavirus" is not a new book, but everyday life.All interviews will be conducted online or by phone for your comfort.The hiring process, starting dates and initial trainings with our clients have been tailored according to the official prescriptions and some of them will be conducted online.

Essential Duties and Responsibilities:
* Assist clients via live chat and email correspondence – no inbound or outbound calls;
* Deliver the best possible experience for the company’s players;
* Gather feedback and input from players to improve service offering;
* Keep up to date with new information and policies;
* Operate with the highest levels of honesty, integrity and fidelity;
* Work autonomously and prioritize effectively;


* Fluency in Spanish, French, German, Italian, Russian or Portuguese;
* Proficient to fluent in English;
* Previous customer support experience would be a plus but is not necessary;
* Good basic computer knowledge is needed;
* Ability to work on flexible shifts 5 days per week.


Our client’s offer:
* Competitive remuneration;
* Attractive bonuses;
* Additional benefits - food vouchers, sports program, enhanced healthcare, travel allowance
and more;
* Career growth opportunities and internal training programs;
* Friendly and creative working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate,
do not hesitate and send your detailed resume in English (Do not forget to point the ref. N
SM_GPUS). Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).


Customer Service IGaming

Language Requirements

English, French, German, Italian, Russian, Spanish

Education Degree

High School

Visa Support

Email Job

Job Criteria

Job Type

Full Time



Types - Subjects

Job Location

Bulgaria - Sofia


Customer Service



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