Date Posted: 2019-01-20 | Date Modified: 2019-01-20 | Expires: 2019-02-19

German Team Leader in Customer Service Industry

Job Description

Role Description
• Drive team KPIs:
1. Number and % of appointments taken
2. Quality and duration of sales speech
3. Call stats
• Build, maintain & communicate a strong ambition for the business, team and individuals.
• Ensure the right Process of Management & KPIs to drive the organization’s performance against sales goals, strategies & action-plans. Be accountable for results.
• Develop succession planning within the team, to ensure continuous skill set development/growth for the individuals.
• Perform on going coaching activities with sales agents, coordinate with training department where needed in order to drive individual development.
• Deliver team communication in a motivational manner, build team energy.
• Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
• Assessment of team skills/motivation, identifying potential resource risks, flagging to HR/Management any anticipated hiring needs.
• Coordinate effectively with HR, to ensure pipeline of candidates available to support new recruitment needs.
• Troubleshoot on issues/escalations that affects people/team perf & constantly look for new ways to evolve space, driving improvement in sales operation and performance.
• Support Client in sales tactics and action plan to anticipate partner/customer needs to pro-actively provide business recommendations.
• Constantly looks for new and better ways to drive sales operations and sales performance.
• Build a true succession plan to allow individual growth within sales teams.

Requirements

αRequirements:
• Strong analytics skills
• Capability to understand complex reporting and convert numbers into action plans
• Strong communication skills, including communication at executive level
• NativeGerman language
• Fluent English language
• Bachelor/Master's degree in Business
• B2B Sales experience
• Previous experience as Team-Leader

Skills

English German

Language Requirements

English, German

Education Degree

Other

Visa Support

No

Accepting only candidates from:

Greece
Email Job

Job Criteria

Job Type

Contract

Industries

#Telecommunications

Job Location

Greece - Athens

Functions

Customer Service

Salary

18000 - 18200/year Euro

Companies will apply to you too

Fill in your resume and companies will send you invitations to apply on their jobs and we will notify you directly on your email box.