On behalf of our client, we are looking for a German Loan Administration Specialist. This could be an excellent opportunity for you to boost your career or gain more experience!
Deliver a consistent and professional level of service at all times.
Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts.
Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.
Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan.
Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information
Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly.
Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base.
Meet monthly collection goals as assigned by manager.
Support additional consumer service requests.
Promote a positive work environment.
Candidate should be energetic, empathetic, and must have a positive attitude.
She/he should be persistent and assertive with a competitive nature.
Communication skills are key in this position, including all active listening, speaking and negotiation.
Ability to read, write and speak fluent German,
Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette
Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism
Problem solving skills and ability to maintain composure with difficult or irate customers,
Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing.
Knowledge of standard office equipment,
Ability to follow oral and written instruction and to identify exceptions.
Attention to detail, initiative and high standard of work.
A level or Equivalent
Previous experience in customer service, sales, collections, or a related role is preferred
Experience with Customer Database preferred
Knowledge of basic business mathematics
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!