Date Posted: 2019-02-08 | Date Modified: 2019-02-08 | Expires: 2019-03-10

Genesys Support Engineer

Job Description

 Previous experience utilising Genesys (mandatory) and related Contact Centre technologies such as voice recording, work force planning and quality assurance demonstrating a working knowledge of their architecture, technical components and how they support a customer’s business environment
 Extensive experience of the delivery and integration of voice technology within modern cloud compute environments applying DevOps principles
 Broad experience across all underlying technologies (including but not limited to Compute, OS, IP networking, firewall, session border controllers, cyber security, database, storage and web servers) and the management thereof
 Demonstrable experience of designing tooling to allow best in class proactive service management
 Very strong interpersonal and stakeholder sills
 Strong track record of resilient and real time systems engineering for critical services
 Demonstrable track record of managing complex, multi-vendor platforms
 Expert level skills are essential in 2 or more of the following areas
o Genesys deployment in a Windows environment with SQL Server DBA skills
o Genesys HA SIP deployments (including business continuity)
o Genesys eServices (email and Chat)
o Genesys platform SDK and Gplus
o Genesys Historic Reporting
o Genesys Real Time reporting
o Web Server and Load balancer deployments
o Genesys platform management tools and AD integration including trusts and federations

Requirements

 Previous experience utilising Genesys (mandatory) and related Contact Centre technologies such as voice recording, work force planning and quality assurance demonstrating a working knowledge of their architecture, technical components and how they support a customer’s business environment
 Extensive experience of the delivery and integration of voice technology within modern cloud compute environments applying DevOps principles
 Broad experience across all underlying technologies (including but not limited to Compute, OS, IP networking, firewall, session border controllers, cyber security, database, storage and web servers) and the management thereof
 Demonstrable experience of designing tooling to allow best in class proactive service management
 Very strong interpersonal and stakeholder sills
 Strong track record of resilient and real time systems engineering for critical services
 Demonstrable track record of managing complex, multi-vendor platforms
 Expert level skills are essential in 2 or more of the following areas
o Genesys deployment in a Windows environment with SQL Server DBA skills
o Genesys HA SIP deployments (including business continuity)
o Genesys eServices (email and Chat)
o Genesys platform SDK and Gplus
o Genesys Historic Reporting
o Genesys Real Time reporting
o Web Server and Load balancer deployments
o Genesys platform management tools and AD integration including trusts and federations

Skills

Genesis SQL Server Window

Language Requirements

No language requirements

Education Degree

Bachelor's Degree

Visa Support

Yes
Email Job

Job Criteria

Job Type

Contract

Industries

#Information Technology and Services

Job Location

United Kingdom - London, Glasgow, Ipswich, Bristol, Brentwood, Hatfield

Functions

Information Technology

Salary

Negotiable

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