Date Posted: 2019-01-07 | Date Modified: 2019-01-09 | Expires: 2019-02-06

First Level Technical Support Engineer

Job Description

Role description: Support over the phone and providing service for user tickets in the organization according to protocols and methodologies set within the organization, as part of a broader international support team.

· Routine service to phone calls or frontal tickets received at the site;

· Solving service tickets, documentation thereof in the system, and escalating to others as needed;

· Follow-up on tickets requiring further care;

· Maintaining routine contact with customers and reporting on their ticket status;

· Working in accordance with level of service required (SLA);

· Providing polite, service-oriented response to customers and colleagues;

· Team work according to the call center protocols;

· Reporting to the team leader on out-of-spec issues or system malfunctions;

Requirements

· Comprehensive knowledge in operating systems, especially Windows;

· Experience with user management using AD;

· Experience working with Exchange mail server;

· Complete fluency in Office applications;

· Broad knowledge of current hardware;

· Familiarity with Microsoft Lync;

· Basic knowledge of the seven-layer module and internet problem solving;

· Professional experience as applications and hardware components support in a large organization;

· Service-oriented, polite, patient, and diplomatic while communicating with customers;

· Good interpersonal skills and ability to work in a team;

· Quick self-teaching skills;

· Analytical skills for coping with tickets and problem solving;

· Able to cope with stress and good time management skills;

· Good written expression skills for ticket documentation and responding to e-mails in English;

· Languages – fluent Romania , mother-tongue level;

High level of English – written and spoken;

Benefits

- 22 paid vacation days & 2 extra sick days;

- 20 % AFI food court deduction;

- Meal tickets;

- Private medical insurance;

- Learning & development opportunities working on niche projects;

- Team buildings;

- Accesible working area (AFI Park Complex);

- Flexible working schedule;

- Working in a friendly & non-bureaucratic company organized as a R&D center in Romania with challenging projects;

Skills

Technical Support

Language Requirements

English

Education Degree

Bachelor's Degree

Visa Support

No

Accepting only candidates from:

Romania
Email Job

Job Criteria

Job Type

Full Time

Industries

#Information Technology and Services

Job Location

Romania - Bucharest

Functions

Information Technology

Salary

1111 - 1212/month Euro

Companies will apply to you too

Fill in your resume and companies will send you invitations to apply on their jobs and we will notify you directly on your email box.