Date Posted: 2019-04-12 | Date Modified: 2019-04-12 | Expires: 2019-05-12

Email Support Specialist

Job Description

Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our business partners.

For one of our clients - one of the top business process outsourcing companies in the world - we are looking for - Email Support Specialist with Italian or Swedish and English.
This position handles a high volume of in-bound emails with complex issues and resolving customer concerns.

Essential Duties and Responsibilities:
* Provides customer service to customers and clients via e-mail or chat;
* Maintain compliance issue emails/reports and system queues as per compliance requirements;
* Supply customer research, coordinate resolutions and determine additional steps that may be required to maximize customer satisfaction;
* Assist with reporting and tracking activities, account setup processing and on-line services setups, as needed

Requirements

Requirements:
* Proficiency in Italian or Swedish -C1 level;
* Good English;
* Ability to work with others to resolve problems, handle requests or situations;

Benefits

Our client offers:
* Excellent salary and bonus scheme;
* Full-time assignment,
* Professional growth;
* International working environment.

If you meet our requirements and you are interested in the position, please send your CV.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Skills

Analytic Problem Solving Customer Service

Language Requirements

English, Italian, Swedish

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Business

Job Location

Bulgaria - Sofia

Functions

Customer Service

Salary

Negotiable

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