Date Posted: 2019-02-07 | Date Modified: 2019-02-07 | Expires: 2019-03-09

Desktop support/Service Desk/Help desk

Job Description

Any Decision making related to Data Center activities
• Establishing the process and Policies related to Data Center Activities
• Comply the process and policies defined by MITS
• Break Fix of Physical Hardware ( Replace Memory, HDD, Motherboards)
• Checking LED’s for issues
• Data Center Walkthrough
• Escorting Vendor and assisting Vendor
• Installing/Decommissioning Data Center Devices based on MITS provided guidelines
• Data Center device Inventory and Maintaining device information in MITS provided CMDB system
• Maintaining the inventory of spares such as Copper/Fiber Cables ,SFP's
• Keep Track of Visitor Log book
• Keeping the Data Center and operator area Clean
• Maintaining SLA on the Tickets in Service Now
• Monitoring the alerts in MITS provided monitoring system related to Cooling, PDU's, Device failure, etc.
• Record power readings when needed
• Site can Power Reading
• Storage - Faulty disk replacement
• Storage - Faulty SFP/HBA replacement
• Storage - Onsite vendor co-ordination for HCL Managed Devices only.
• Storage - Physical movement of SAN equipment
• Tracing and Running the Copper and Fiber Cables within Data Center
• Coordinate with Facilities team on data center environment Issues
• Large number of Hands and Feet related requests
• ex: Multiple commissioning /Decommissioning
• On call support on Priority incidents
• Providing support during non-business hours
• Communicate HCL for any changes in Data center
• Maintain the Hands and Feet Run book up to

Requirements

Any Decision making related to Data Center activities
• Establishing the process and Policies related to Data Center Activities
• Comply the process and policies defined by MITS
• Break Fix of Physical Hardware ( Replace Memory, HDD, Motherboards)
• Checking LED’s for issues
• Data Center Walkthrough
• Escorting Vendor and assisting Vendor
• Installing/Decommissioning Data Center Devices based on MITS provided guidelines
• Data Center device Inventory and Maintaining device information in MITS provided CMDB system
• Maintaining the inventory of spares such as Copper/Fiber Cables ,SFP's
• Keep Track of Visitor Log book
• Keeping the Data Center and operator area Clean
• Maintaining SLA on the Tickets in Service Now
• Monitoring the alerts in MITS provided monitoring system related to Cooling, PDU's, Device failure, etc.
• Record power readings when needed
• Site can Power Reading
• Storage - Faulty disk replacement
• Storage - Faulty SFP/HBA replacement
• Storage - Onsite vendor co-ordination for HCL Managed Devices only.
• Storage - Physical movement of SAN equipment
• Tracing and Running the Copper and Fiber Cables within Data Center
• Coordinate with Facilities team on data center environment Issues
• Large number of Hands and Feet related requests
• ex: Multiple commissioning /Decommissioning
• On call support on Priority incidents
• Providing support during non-business hours
• Communicate HCL for any changes in Data center
• Maintain the Hands and Feet Run book up to

Skills

Data Center Desktop Support

Language Requirements

No language requirements

Education Degree

Bachelor's Degree

Visa Support

Yes
Email Job

Job Criteria

Job Type

Contract

Industries

#Information Technology and Services

Job Location

United Kingdom - Cambridge

Functions

Information Technology

Salary

Negotiable

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