Description of Role
This position assists customers, end users and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
A good understanding of general IT services is required. “Smart Hands” services and cooperation with subject matter experts to provide “eyes, hands and feet” in support of Networking Equipment, Servers, Telecoms and other IT related equipment.
OS Configurations and Installations
1st Line support