Date Posted: 2018-11-19 | Date Modified: 2018-11-19 | Expires: 2018-12-19

Deskside Engineer

Job Description

• Minimum 6 yrs hands on experience as deskside/Onsite support/local IT engineer
• Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Basic understanding of Audio/Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills
• Good Understanding of ITIL processes
• Hand on Experience on ITSM tools like Service Now


- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations


Active Directory Computer Skills (Mac) Desktop Administration Office 365 ServiceNow

Language Requirements


Education Degree

Bachelor's Degree

Visa Support

Email Job

Job Criteria

Job Type

Full Time


#Computer Networking, Hardware and Software

Job Location

Sweden - Gothenburg


Information Technology



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