Date Posted: 2021-05-14 | Expires: 2021-06-13

Danish speaking Customer Support Agent

Job Description

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

Customer Service:
Answering customer inquiries via email
Respect the Responsible Gaming Processes
Handling wide variety of player & account queries within agreed service levels
Communicating with customers keeping them well informed about the company products, services & promotions

Account and Documents Verification (KYC):
Monitoring the partially automated verification processes of customer accounts
Manual verification of customer accounts
Documents check

Online Payments:
Monitoring of customer registrations
Monitoring and processing of incoming and outgoing payments
Monitoring of potential account abuse cases
Supports automated payment and withdrawal processes



Previous customer related experience (ideally within iGaming industry)
Native-like level of Danish language (both spoken and written)
Good English language skills
Must be PC literate – proficient MS Applications
Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
Ability to develop relationships & rapport with people
Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required


to be discussed



Language Requirements

English, Danish

Education Degree

High School

Visa Support

Email Job

Job Criteria

Job Type

Full Time



Job Location

Malta - Sliema


Customer Service



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