Date Posted: 2019-11-07 | | Expires: 2019-12-07

Customer service representative

Job Description

Ensure an excellent experience to all customers, with each interaction.
·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
·         Vet and open customer accounts by recording account information.
·         Maintain customer records by updating account information of complaints, issues, resolutions, praises, etc.
·         Follow-up with customers who have delayed payments.
·         Contribute to team effort by accomplishing related results as needed.
·         Manage large amounts of incoming calls.
·         Build sustainable relationships of trust through open and interactive communication.
·         Go the extra mile to engage customers.
·         Work with customer service manager to ensure proper customer service is being delivered.
·         Close out or open call records.
·         Read from scripts.
·         Resolve customer complaints via phone, email, mail or social media.


Minimum of OND


Ability To Work Independently Ability To Work Under Pressure Able To Multi-task

Language Requirements


Education Degree

Bachelor's Degree

Visa Support


Accepting only candidates from:

Email Job

Job Criteria

Job Type

Full Time


#Broadcast Media #Human Resources #Information Services

Job Location

Nigeria - Lagos


Business Development, Customer Service, Human Resources



Companies will apply to you too

Fill in your resume and companies will send you invitations to apply on their jobs and we will notify you directly on your email box .