Date Posted: 2019-11-07 | | Expires: 2019-12-07

Customer service representative

Job Description

Ensure an excellent experience to all customers, with each interaction.
·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
·         Vet and open customer accounts by recording account information.
·         Maintain customer records by updating account information of complaints, issues, resolutions, praises, etc.
·         Follow-up with customers who have delayed payments.
·         Contribute to team effort by accomplishing related results as needed.
·         Manage large amounts of incoming calls.
·         Build sustainable relationships of trust through open and interactive communication.
·         Go the extra mile to engage customers.
·         Work with customer service manager to ensure proper customer service is being delivered.
·         Close out or open call records.
·         Read from scripts.
·         Resolve customer complaints via phone, email, mail or social media.

Requirements

Minimum of OND

Skills

Ability To Work Independently Ability To Work Under Pressure Able To Multi-task

Language Requirements

English

Education Degree

Bachelor's Degree

Visa Support

No

Accepting only candidates from:

Nigeria
Email Job

Job Criteria

Job Type

Full Time

Industries

#Broadcast Media #Human Resources #Information Services

Job Location

Nigeria - Lagos

Functions

Business Development, Customer Service, Human Resources

Salary

Negotiable

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