Date Posted: 2019-03-15 | Date Modified: 2019-03-15 | Expires: 2019-04-14

Customer service Agent

Job Description

Setting up customer accounts, process bills for residential customers, contact customer for missing information / to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, payment posting, general query.
• Access Customer’s support needs and handle/route accordingly.
• Use knowledge acquired during training and prior experience to resolve issues.
• Identify and provide input on unique or recurring customer problems.
• Ensure adherence to rules to resolve query.
• Setting up new customers & processing move outs / Billing for residential & commercial customers / Scheduling service requests for meter reads / Credit Handling / Payment Posting / Customer Complaints.
• Ensuring standard operating procedure is followed.
• Contacting customers to re-schedule missed appointments /missing customer information.
• Deliver excellent customer service and ensure customer satisfaction in transactions
• Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality, standards, policies and procedures & Ensure accurate documentation of each transaction
• Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution
• Escalate transactions to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Requirements

• New operating window is going to be 06:00 to 22:30 hours UK time – 7 days a week, including ALL Bank holidays; compensatory off will be given if they work on Bank holidays
• You are expected to work 5 days a week – 9 hour shift window (it includes 1 hr of break time); however there will be a roster that they would require to follow (frequency to be decided and communicated on a periodic basis post joining)
• The weekly offs will also be decided basis a roster and are subject to change periodically.

If you are interested or available, please send your updated resume along with reply.

Skills

BPO

Language Requirements

English

Visa Support

Yes

Accepting only candidates from:

United States
Email Job

Job Criteria

Job Type

Full Time

Industries

#Consulting

Job Location

United Kingdom - Reading

Functions

Consulting, Customer Service

Salary

£ 17000 - 18000/year British Pound

Companies will apply to you too

Fill in your resume and companies will send you invitations to apply on their jobs and we will notify you directly on your email box.