Date Posted: 2019-12-02 | | Expires: 2020-01-01

Customer Service, Administrative Assistant.

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Benefits

Starting from the core of the business
Problem Solving
Gaining Transferable Experience
Travel opportunities
Progression Opportunities

Skills

Conflict Resolver Customer Service Market Knowledge Product Knowledge

Language Requirements

English

Education Degree

High School

Visa Support

Yes
Email Job

Job Criteria

Job Type

Work From Home

Industries

#Public Relations and Communications

Job Location

United States - Texas City

Functions

Customer Service

Salary

Negotiable

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