You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:
Answering customer’s product, service and account related questions.
Researching and assisting customers in troubleshooting technical issues over the phone.
Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.
Your responsibilities will include, but are not limited to the following:
Provide exceptional customer experiences by empowering your customers.
Tailor solutions for customers which can greatly enhance their product/service enjoyment.
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to effectively research and identify solutions using computer-based resources.
Ability to work in a paperless work environment where customer privacy is paramount.
Ability to embrace feedback and coaching to help maximize your potential.
The successful candidate will have the following qualifications:
Six months experience in providing customer service either via phone or in person.
Familiarity with iOS and/or macOS, or comparable technology, is preferred
The ability to relate to customers in a professional and courteous manner.
A strong interest in using and promoting innovation and technology.
Excellent attention to detail and multi-tasking ability.
Excellent written, verbal and listening skills.
Self-motivation to work under his/her own initiative.
The ability to work under pressure.
An interest in ongoing personal development through training and coaching.
The ability to maintain excellent attendance and adherence to assigned work schedules.
The ability to type 30+ words per minute
Must pass state, federal and criminal background check
Must have High School diploma or general education degree (GED).
Must be at least 18 years of age or older
As part of our hiring process you will be required to complete the following steps:
Completion of a Technical/Customer Service Assessment
Typing Test (30 wpm minimum)
Interview with a Hiring Manager
Our benefit programs are designed for the unique needs of each employee. You would be eligible to Benefits after 1 month of working with the company. Benefits offered are Health, Dental and Vision Plans, Short- and Long-Term Disability, Life Insurance, Critical Illness and Accident Policies, 401k Retirement Plan (with Employer Contributions), Health Club Membership (up to $50 per Month), Tuition Assistance (for employees still in college), Employee Assistance, Program Personal and Vacation Time Holiday Pay.
Accepting only candidates from:
Canada, United States