Date Posted: 2019-11-04 | | Expires: 2019-12-04

Customer Service

Job Description

Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Requirements

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Benefits

Benefits: Health, Dental, Life and AD&D Insurance, Employee wellness and 401k plans. Paid time off and holidays with generous company discounts.

Skills

Analyze Information Product Knowledge & Training Resolving Conflicts

Language Requirements

English

Education Degree

Associate's Degree

Visa Support

Yes

Accepting only candidates from:

Canada
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Job Criteria

Job Type

Full Time

Industries

#Accounting

Job Location

Canada - Toronto

Functions

Customer Service

Salary

$ 18 - 25/hour US Dollar

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