Date Posted: 2019-07-11 | | Expires: 2019-08-10

Customer Service

Job Description

Our CSRs earn a base hourly pay of $18.00 to $21.20 PLUS an average $0.80 per hour in performance-based bonuses. That's $18.80 - $22.00 per hour on average! And our top performing sales reps earn about $23.00 per hour on average!

Our CSR agents are the backbone of our business and we are seeking a reliable, energetic and empathetic individual to join our team as a Customer Service Representative / Specialist. This position involves sales and payroll activities as well as performing data entry functions.

Excellent Benefits:

• Paid Time Off (PTO) & Sick, Profit Sharing & 401(k), Health Insurance & Flex Spending.

• Hourly Wage: Competitive Pay – Based on Performance and Experience.

• Hours of Work: Flexible.

Job Description:


As a CSR, You'll:


• Help customers with their accounts; Identifying and assessing customers’ needs to achieve satisfaction.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.
• Assist with placement of orders, refunds, or exchanges.

• Take payment details and other pertinent information such as addresses and phone numbers.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

When you join our work team, we will:

• Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.

• Commit you to a PAID training schedule where we give you the tools to be successful.

• Start you off with an hourly pay, above the minimum wage.

• Give you ways to earn more every single month through bonus and incentives.

• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.

• Offer you the benefits you'd expect, plus surprise perks you'll love.


Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.


Are you ready to be successful, advance your career and do meaningful work that will make a difference in other people's lives? Join our team today and fuel your passion for work and life!

Requirements

Requirements:

Bring it. You're qualified if you:

• Have a passion for helping people. 

• Customer orientation and ability to adapt/respond to different types of characters.

• Good communication and presentation skills.

• Strong contact handling skills and active listening.

• Ability to multi-task adapting to changing situations and ability to prioritize and manage time effectively.

Skills

Admin Support CSR EN

Language Requirements

English

Education Degree

Other

Visa Support

No

Accepting only candidates from:

United States
Email Job

Job Criteria

Job Type

Full Time

Industries

#Biotechnology

Job Location

United States - Lake City

Functions

Customer Service

Salary

$ 18 - 21/hour US Dollar

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