Date Posted: 2018-11-23 | Date Modified: 2018-11-23 | Expires: 2018-12-23

Cold Fusion SQL Support

Job Description

Job Description:
• Acknowledge incoming user reported incidents via calls/ emails.
• Monitors incoming tickets (securing reaction times)
• As required : Checks, adds or changes the category, priority and application area of new tickets (per agreed priority definitions)
• Routes ticket appropriately if unable to provide resolution.
• Incident Triaging and Problem Management
• Participate in Customer/Stakeholders meeting/discussion

Requirements

Liaise with product vendors, other support teams and third party support for issue resolution
• Handover support to offshore teams.
• Support Product patches and fixes with testing and deployment
• Coordinate and plan with Customer on Continuous Service improvement initiatives
• SPOC for Client on any support related escalations on store back office application
• Performs technical changes on cold fusion and SQL that are needed as minor enhancements

Skills

Support Analysts

Language Requirements

English

Education Degree

Master of Business Administration (M.B.A.)

Visa Support

Yes
Email Job

Job Criteria

Job Type

Contract

Industries

#Consumer Services, #Information Technology and Services

Job Location

United Kingdom - Handforth

Functions

Analyst

Salary

Commission

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