Date Posted: 2019-10-11 | | Expires: 2019-11-10

Client Delivery & Growth Specialist

Job Description

Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.

Requirements

Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.

Skills

API FTPS REST Secure File Transfer Protocol (SFTP) SOAP XML

Language Requirements

English

Visa Support

No
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Job Criteria

Job Type

Full Time

Industries

#Consumer Services #Information Technology and Services #Business

Job Location

Malta - Sliema, Msida

Functions

Product Management

Salary

Negotiable

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