Date Posted: 2020-03-06 | | Expires: 2020-04-05

Call Center Agent

Job Description

Our company is looking for a skilled and passionate call center agent to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

Requirements

Qualifications and Skills
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

Skills

Accurate Data Entry Committed to Customer Satisfaction

Language Requirements

English

Education Degree

High School

Visa Support

Yes

Accepting only candidates from:

United States
Email Job

Job Criteria

Job Type

Full Time

Industries

#Staffing and Recruiting

Job Location

United States - Florida, Troy, Austin, Denver, Los Angeles, Charlotte, Atlanta, San Diego

Functions

Accounting/AuditingAdministrative

Salary

$ 35 - 75/hour US Dollar

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