Are you a person of the world? ? Do you love the exotic and are you inspired by challenges?
If the answer is YES, welcome to Exoticca!!
At Exoticca we are looking for people with the desire to offer the best of themselves and to generate unforgettable experiences for our users.
We are a young, dynamic, multicultural team going through a period of international expansion, for which reason we are looking for new travel companions.
The Exoticca company was set up in the year 2013 by professionals specialising in the development and online distribution of travel.
Our mission is to provide our clients with the possibility of getting to know the most beautiful and exciting places on the planet, through the best travel offers on the market.
Features such as innovative design, easy usability and intuitive navigation, together with values such as transparency, the pursuit of service, safety, respect and admiration for different world cultures, have turned Exoticca into the ideal showcase, thereby building customer loyalty to a high level.
What are we proposing?
Join us as a booking agent
What will be your main functions?
You’ll have a very important role in our team!
You’ll be responsible for managing our clients, whether by email or phone, to advise and offer them the service most suited to their needs, manage modifications and cancellations of bookings, answer questions and guarantee the excellent service that we offer, thereby creating customer loyalty. And of course any suggestion of yours for improvement will be very welcome!
As you can see, your role will be key to achieving sales targets and ensuring that Exoticca remains unique!
What will be your challenge?
Transform your customer management into the best possible experience.
What do we ask of you?
Minimum training in FPI/FPI/CFGM/CFGS (ideally in tourism)
Minimum of three years experience as a travel/booking agent in demanding, international and changing environments
Experience in handling complaints.
Experience in reservations at the administrative and operational level
Mastery or spoken and written English (essential)
Knowledge of long-distance tourist products
Knowledge of Amadeus booking system
Motivated by innovative projects, capacity to adapt to changing environments, ability to surmount obstacles, ambition.
People skills, relational capacity, empathy, problem resolution.
Availability to work full time from Monday to Friday (11am-8pm with 1 hour for lunch)
What do we offer you?
Exclusive location in the centre of Barcelona
Fixed annual salary around € 20,000 gross + variable
Package advantages: free fruit, flexible hours, continuous learning and the ability to travel at reduced prices!
And most importantly... being part of a successful multicultural team!
Customer Service Excellence Opera Reservation System Reservation