Maximize customer satisfaction related to service and behavior by ensuring efficient and effective interaction with internal and external customers.
Follow defined standards and guidelines and propose improvements in line with the company Class-A mindset.
Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team.
Continuous communication to enable the best decision based on the latest available information. Be aware of and understand the wider business environment.
Invoicing complete- and correctness: billing due list and error handling
Blocked documents: performing checks according predefined rules and removal of billing blocks
Rebate agreements: settlement and reversal of unused accruals
Invoice claims and disputed amounts: credit-/ debit note handling
Creation of manual credit/debit notes like price corrections or miscellaneous credit/debit notes
Responsible to contribute specific expert knowledge to the appropriate business area to drive improvements for processes, systems or tools.
DISCLAIMER: Please take into consideration the fact that this role involves a period of approximately 2 months spent in the countries of support - Spain.
Overall work experience of at least 1-2 years
Work experience in Billing & Systems Operations (desired)
Work experience in Sales or Customer Service
Work experience with SAP R/3 (SD-Module)
Ability to perform in a team and work cross-functional
Being independent and fulfill requirements within scope and on schedule
Communicate and behave professional both verbal and non-verbal in the appropriate environment
Manage and consolidate high data and set the right priorities
Fluent in English and Spanish;
Profound IT Skills especially in Excel (other: Microsoft Office, SAP R/3).